Terms and Conditions

Welcome to Myden, an e-commerce marketplace connecting buyers and sellers. These Terms and Conditions ("Terms") govern your use of the Myden website ("Platform") and the services offered by Myden. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform. 

1. Acceptance of Terms

1.1. By using the Platform, you agree to abide by these Terms and any applicable laws and regulations. These Terms constitute a legally binding agreement between you and Myden. If you do not agree to these Terms, you may not use the Platform.

1.2. Myden reserves the right to update or modify these Terms at any time without prior notice. Any changes to the Terms will be effective immediately upon posting on the Platform. Your continued use of the Platform after the posting of revised Terms constitutes acceptance of such changes.

2. Registration and Account Security

2.1. You may be required to register an account to access certain features of the Platform. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2.2. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

2.3. You agree to notify Myden immediately of any unauthorized use of your account or any other breach of security.

3. User Conduct

3.1. You agree to use the Platform in accordance with these Terms and any applicable laws and regulations. You agree not to engage in any of the following prohibited activities:

  • Fraudulent or deceptive behavior: You agree not to engage in any fraudulent or deceptive behavior, including but not limited to misrepresenting your identity, providing false information, or engaging in any form of fraudulent activity.
  • Violation of intellectual property rights: You agree not to infringe upon the intellectual property rights of others, including but not limited to copyrights, trademarks, patents, trade secrets, or other proprietary rights.
  • Harassment or abuse of other users: You agree not to harass, abuse, threaten, or intimidate other users of the Platform, either directly or indirectly.
  • Unauthorized access or use of the platform: You agree not to access or use the Platform in any unauthorized manner, including but not limited to unauthorized access to accounts, data, or systems.
  • Any activity that violates applicable laws or regulations: You agree not to engage in any activity that violates any applicable laws or regulations, including but not limited to laws related to data privacy, consumer protection, and intellectual property.

3.2. You agree not to use the Platform for any unlawful or unauthorized purpose, including but not limited to distributing harmful or malicious software, spamming, or engaging in any form of illegal activity.

4. Product Listings and Transactions

4.1. Sellers are responsible for accurately describing their products and ensuring that they comply with all applicable laws and regulations. Sellers agree not to list prohibited items or engage in fraudulent or deceptive practices.

4.2. Buyers are responsible for reviewing product listings and making informed purchasing decisions. Buyers agree not to engage in any form of fraudulent or deceptive behavior, including but not limited to misrepresenting their identity or making false claims about products.

4.3. Myden does not guarantee the quality, safety, or legality of any products listed on the Platform. All transactions are conducted at the risk of the parties involved.

4.4. Myden may, in its sole discretion, remove or suspend any product listings or accounts that violate these Terms or any applicable laws or regulations.

5. Payments and Fees

5.1. Sellers may be required to pay fees for listing products or completing transactions on the Platform. Payment terms and fee schedules are outlined in detail in our Payment Policy.

5.2. Buyers may be required to pay for products purchased through the Platform using accepted payment methods. Payment processing services may be provided by third-party payment processors, and additional terms and conditions may apply.

5.3. Myden is not responsible for any transactions or disputes between buyers and sellers, including but not limited to payment disputes, delivery issues, or product quality concerns.

6. Intellectual Property

6.1. Users retain ownership of their intellectual property rights, including but not limited to trademarks, copyrights, and patents. By using our platform, users grant Myden a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display their content for the purposes of providing and promoting our services.

6.2. Users may not use any trademarks, logos, or other proprietary information of Myden without prior written consent.

6.3. Myden respects the intellectual property rights of others and expects its users to do the same. If you believe that your intellectual property rights have been infringed upon, please contact us immediately.

7. Privacy and Data Security

7.1. Myden collects and processes personal information in accordance with our Privacy Policy. By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

7.2. Myden employs industry-standard security measures to protect user information, including encryption of data transmission and secure server software.

7.3. Myden may use cookies and other tracking technologies to collect information about your use of the Platform. You may adjust your browser settings to refuse cookies, but please note that doing so may affect the functionality of the Platform.

8. Dispute Resolution

8.1. Myden encourages users to resolve disputes amicably through direct communication. If disputes cannot be resolved informally, Myden may provide mediation or arbitration services to facilitate resolution.

8.2. By using the Platform, you agree to abide by any decisions made through dispute resolution processes.

9. Termination and Suspension

9.1. Myden reserves the right to terminate or suspend accounts that violate these Terms or for other reasons deemed appropriate by Myden. Users will be notified of the reason for termination or suspension, and they may have the opportunity to appeal the decision.

9.2. Myden may, in its sole discretion, remove or suspend any product listings or accounts that violate these Terms or any applicable laws or regulations.

10. Changes to Terms

10.1. Myden reserves the right to update or modify these Terms at any time. Users will be notified of any changes, and continued use of our platform after such changes constitute acceptance of the modified terms.

Latex Mattress - Registration, Terms and Conditions 

  1. Warranty: Our latex mattresses come with a 10-year limited warranty against manufacturing defects. This warranty covers issues such as sagging, splitting seams, or abnormal wear under normal use conditions.
  2. Registration: To activate your warranty, please register your latex mattress within 3 days of purchase. You can register your mattress by visiting our website and providing your purchase details, including the date of purchase and proof of purchase.
  3. Conditions: The warranty is valid for the original purchaser of the mattress and is non-transferable. It covers defects in materials and workmanship but does not cover normal wear and tear, misuse, or damage caused by improper handling or cleaning.
  4. Claims Process: If you believe your latex mattress is defective and covered under warranty, please contact our customer service team. We may require proof of purchase and inspection of the mattress to process your claim.
  5. Resolution: If a defect is confirmed, we will repair or replace the mattress at our discretion. Any repaired or replaced mattress will be covered for the remainder of the original warranty period.
  6. Exclusions: This warranty does not cover damage resulting from misuse, abuse, accidents, or alterations to the mattress. It also does not cover normal changes in softness or resilience that occur over time.
  7. Limitations: Our liability under this warranty is limited to the repair or replacement of the defective mattress. We are not liable for any incidental or consequential damages, including but not limited to lost profits or medical expenses.

 

Pillow - Registration, Terms and Conditions 

  1. Warranty: Our pillows come with a 10-year limited warranty against manufacturing defects. This warranty covers issues such as flattened or lumpy filling, seams coming apart, or abnormal wear under normal use conditions.
  2. Registration: To activate your warranty, please register your pillow within 3 days of purchase. You can register your pillow by visiting our website and providing your purchase details, including the date of purchase and proof of purchase.
  3. Conditions: The warranty is valid for the original purchaser of the pillow and is non-transferable. It covers defects in materials and workmanship but does not cover normal wear and tear, misuse, or damage caused by improper handling or cleaning.
  4. Claims Process: If you believe your pillow is defective and covered under warranty, please contact our customer service team. We may require proof of purchase and inspection of the pillow to process your claim.
  5. Resolution: If a defect is confirmed, we will repair or replace the pillow at our discretion. Any repaired or replaced pillow will be covered for the remainder of the original warranty period.
  6. Exclusions: This warranty does not cover damage resulting from misuse, abuse, accidents, or alterations to the pillow. It also does not cover normal changes in firmness or loft that occur over time.
  7. Limitations: Our liability under this warranty is limited to the repair or replacement of the defective pillow. We are not liable for any incidental or consequential damages, including but not limited to allergic reactions or discomfort.

 

Cushion - Registration, Terms and Conditions

  1. Warranty: Our cushions come with a 10-year limited warranty against manufacturing defects. This warranty covers issues such as flattened foam, broken zippers, or abnormal wear under normal use conditions.
  2. Registration: To activate your warranty, please register your cushion within 3 days of purchase. You can register your cushion by visiting our website and providing your purchase details, including the date of purchase and proof of purchase.
  3. Conditions: The warranty is valid for the original purchaser of the cushion and is non-transferable. It covers defects in materials and workmanship but does not cover normal wear and tear, misuse, or damage caused by improper handling or cleaning.
  4. Claims Process: If you believe your cushion is defective and covered under warranty, please contact our customer service team. We may require proof of purchase and inspection of the cushion to process your claim.
  5. Resolution: If a defect is confirmed, we will repair or replace the cushion at our discretion. Any repaired or replaced cushion will be covered for the remainder of the original warranty period.
  6. Exclusions: This warranty does not cover damage resulting from misuse, abuse, accidents, or alterations to the cushion. It also does not cover normal changes in firmness or appearance that occur over time.
  7. Limitations: Our liability under this warranty is limited to the repair or replacement of the defective cushion. We are not liable for any incidental or consequential damages, including but not limited to discomfort or dissatisfaction.

 

Mattress Toppers - Registration, Terms and Conditions

  1. Warranty: Our mattress toppers come with a 10-year limited warranty against manufacturing defects. This warranty covers issues such as flattened foam, tearing fabric, or abnormal wear under normal use conditions.
  2. Registration: To activate your warranty, please register your mattress topper within 3 days of purchase. You can register your mattress topper by visiting our website and providing your purchase details, including the date of purchase and proof of purchase.
  3. Conditions: The warranty is valid for the original purchaser of the mattress topper and is non-transferable. It covers defects in materials and workmanship but does not cover normal wear and tear, misuse, or damage caused by improper handling or cleaning.
  4. Claims Process: If you believe your mattress topper is defective and covered under warranty, please contact our customer service team. We may require proof of purchase and inspection of the mattress topper to process your claim.
  5. Resolution: If a defect is confirmed, we will repair or replace the mattress topper at our discretion. Any repaired or replaced mattress topper will be covered for the remainder of the original warranty period.
  6. Exclusions: This warranty does not cover damage resulting from misuse, abuse, accidents, or alterations to the mattress topper. It also does not cover normal changes in firmness or appearance that occur over time.
  7. Limitations: Our liability under this warranty is limited to the repair or replacement of the defective mattress topper. We are not liable for any incidental or consequential damages, including but not limited to discomfort or dissatisfaction.

 

11.  Governing Law and Jurisdiction

11.1. These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

12. Contact Us

12.1. If you have any questions about these Terms, please contact us via the links provided on the Platform.

By using the Myden platform, you agree to abide by these Terms and any updates or modifications thereof.

Thank you for using MYDEN!