Return & Refund Policy
Welcome to Myden's Return and Refund Policy. We value your satisfaction and strive to provide a seamless shopping experience. This policy outlines the terms and conditions regarding returns, refunds, exchanges, and the process for handling damaged or defective items. By making a purchase through our platform, you agree to abide by this policy.
1. Return Policy
1.1. Timeframe: Our return policy typically allows for returns within 30 days from the date of purchase. Exceptions may apply for certain products, and the specific timeframe for returns will be communicated at the time of purchase.
1.2. Condition of the Item: Items must be returned in their original condition, unused, and with any tags or packaging intact. We reserve the right to refuse returns that do not meet these criteria.
2. Eligibility for Returns
2.1. Most items purchased through our platform are eligible for returns, provided they meet the criteria outlined in our return policy. This typically includes items that are unused, in their original condition, and accompanied by proof of purchase.
2.2. Non-returnable Items: Certain items may be designated as non-returnable due to hygiene reasons, perishable nature, or other specific circumstances. These items will be clearly identified on our website and in our return policy.
3. Initiating a Return
3.1. Customers can initiate a return by contacting our customer support team or accessing their order history on our website. They will be guided through the return process, which may include providing reasons for the return and arranging for return shipping.
4. Refund Process
4.1. Refund Method: Refunds are typically processed back to the original payment method used for the purchase within 5 to 7 business working days. In some cases, customers may have the option to receive store credit instead of a refund.
4.2. Restocking Fees and Return Shipping Costs: We may apply restocking fees or deduct return shipping costs from the refund amount, depending on the circumstances of the return. These details will be outlined in our return policy.
5. Exchanges
5.1. Exchanges may be facilitated for items of equal or lesser value, subject to availability. Customers may need to cover any price differences or additional shipping costs associated with the exchange.
6. Handling Damaged or Defective Items
6.1. Customers should contact our customer support team immediately upon receipt of damaged or defective items. We will work to resolve the issue promptly, which may include providing a replacement, issuing a refund, or offering store credit.
We reserve the right to amend or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for assistance.
Thank you for choosing MYDEN.